1. Introduction
BW HEAVY LLC (“we,” “our,” or “us”) respects your privacy. This Privacy Policy explains how we collect, use, and protect personal information when you use our AI-powered call analysis platform.
2. Information We Collect
- Account Data: name, email address, company details, and password.
- Usage Data: log files, IP addresses, browser type, and device info.
- Call Data: audio recordings, transcripts, and AI-generated summaries, processed only with your consent.
3. How We Use Your Data
- To provide and improve our Service.
- To analyze calls and generate insights using AI algorithms.
- To communicate with you regarding updates, billing, and support.
- To ensure compliance with legal and security standards.
4. Data Storage & Security
We use secure cloud infrastructure with encryption in transit and at rest. Access to user data is restricted to authorized personnel only.
5. Data Sharing
We do not sell or rent your personal data. We may share limited information with trusted third parties for hosting, analytics, or customer support, all bound by confidentiality agreements.
6. Your Rights
- Access, correct, or delete your personal data.
- Withdraw consent for AI processing at any time.
- Request data export in a portable format.
7. Data Retention
We retain data only as long as necessary to provide our Service or as required by law. Users can request deletion of call data anytime.
8. Cookies
We use cookies to improve user experience, remember preferences, and analyze traffic. You may disable cookies in your browser settings.
9. Children’s Privacy
Our Service is not intended for children under 16. We do not knowingly collect data from minors.
10. Policy Updates
We may update this Privacy Policy periodically. Continued use of the Service after changes means you accept the new terms.
11. Contact Us
For privacy inquiries, contact us at team@bwheavy.net.